Imperium Marketing’s Automotive Division provides clients with premium customer service and sales generation services across field sales, digital and social media interactions.
Our automotive team has a strong mix of sales, marketing, customer care and operational experience drawn from all sectors of the automotive industry. This is combined with Imperium Marketing’s own expert training to provide automotive clients with bespoke customer care teams and, dealer engagement strategies, CRM, dealer auditing, showroom merchandising, live chat and social media monitoring.
Imperium Marketing Mystery Shopping Offering for the Automotive Industry.
Our automotive mystery shopping visits are used by car dealerships and manufacturers. Whether it’s assessing car showroom standards, service desk knowledge or the selling skills of the dealership representatives, the evidence we gather puts you in the driving seat of your customer experience.
Our automotive mystery shopping programmes are built to look at key moments within the customer journey to help you understand and evaluate a range of factors. With new car registrations still in a dynamic growth period, ensure that you maximise your business and sales potential with greater insights on dealership performance.
Each automotive insights programme that we deliver is made-to-measure to fit the requirements of your manufacturer or dealership model.
How we conduct automotive mystery shopping visits
We can audit your business whether you’re a vehicle showroom, tyre service centre or other associated automotive providers. We do this by using either video mystery shopping, audio recording or detailed written mystery shopping surveys.
Customer touchpoints we cover:
The car-buying journey, showroom standards and presentation
Test drive and product knowledge
Finance options and dealership event incentives
After-sales quality checking
With this data you can:
Understand missed sales opportunities and implement training for improvement.
Identify at the dealership level, areas of non-compliance and poor service
Verify that advertising campaigns are launched on time and executed properly
Seek opportunities to improve the consumer journey from the initial enquiry
How we deliver automotive insights:
After the visits/reports have been completed you will have access to a comprehensive suite of automotive mystery shopping reports delivered through our fully customisable digital dashboard.
You’ll be supported by an experienced management team which has a deep understanding of mystery shopping insights and the benefits they bring.
Call us on +234 906 000 7394 or email us- email@example.com